Yes, we pride ourselves on providing high-quality footwear. Each product is rigorously tested to meet strict quality standards.
How do I place an order?
Ordering is easy! Simply select the items you want, add them to your cart, and follow the checkout process on our website.
How long does it take to get my order?
Delivery times vary depending on your location and the shipping method chosen. Typically, it takes 3-7 working days for orders to arrive.
How much is shipping?
Shipping costs vary based on the shipping method and destination. You can view specific shipping prices at checkout.
What to do if the package is destroyed or lost by customs?
If your package is lost or damaged by customs, please contact our customer service for assistance and potential replacement or refund.
Will my order be shipped in one package if I order more than 2 items?
For efficiency and environmental considerations, multiple items may be combined into one package whenever possible.
Do you ship to my country?
We ship internationally to most countries. Please check our shipping options during checkout to confirm availability.
Do you accept wholesale or dropshipping?
Yes, we offer wholesale purchasing and dropshipping options. Please contact us directly for more details.
What types of payment methods do you accept?
We accept various payment methods including major credit cards, PayPal, and others as listed on our website.
Why haven’t I received my tracking number after some days?
Tracking numbers are typically sent within a few days after shipping. If you have not received yours, please contact customer support.
Returns and Exchanges
What is your returns policy?
Our returns policy allows you to return products within 14 days of receipt. Products must be in original condition, and customers are responsible for return shipping costs.
I received the wrong item.
If you received an incorrect item, please contact us for a prompt exchange or refund.
My order arrived damaged.
If your order arrives damaged, please contact us immediately to arrange a replacement or refund.
Where should I mail my authorized return?
Please contact customer service to obtain the specific return address based on your location.
How do I receive customer support?
Customer support can be reached via email, phone, or our website’s contact form. Our team is here to help with any issues or questions you may have.
What do I do if I entered an incorrect shipping address?
If you’ve entered an incorrect shipping address, please contact us as soon as possible to make any necessary changes.
Can I change or cancel an order after I’ve submitted it?
You can request changes or cancellations to your order if it hasn’t been shipped yet. Please note that a cancellation fee may apply.
Can I pre-order an item that is sold out?
Yes, certain items may be available for pre-order. Please check the product page for the pre-order availability.
Refunds
How do I request a refund?
Refunds can be requested via our customer service if you meet the criteria outlined in our returns policy. Refunds will be processed back to your original payment method within 7 to 14 working days.
